Page 76 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
The Human Resources Development and Training function periodically checks satisfaction with and effectiveness of the
courses proposed. Specific onboarding programmes are proposed for new hires and the employees of the companies
acquired during the year, as from 2020 also available on-line on the Ifis Talent platform, which consist of a series of
individual and/or group meetings aimed at integrating new hires into the Bank’s organisation and their respective
structures, as well as sharing the corporate culture. In 2020, 92 employees took part in onboarding activities (254 in
2019). The reduction in the number of people who in 2020 took part in onboarding activities is due to the fewer new hires
as compared with 2019, the year in which the acquisition and integration of the Company FBS S.p.A. took place
(thereafter renamed Ifis Npl Servicing S.p.A.) and which was followed by the extraordinary organisation of onboarding
training for the new employees.

[GRI 404-2 a.]
More specifically, in support of the technological implementations made by the Bank in 2020, a course on Microsoft
Teams voice has been developed, to assist people in using Teams, also as a conversation tool in lieu of a fixed
telephone line.

2020 also saw the launch of Ifis Talks, involving important testimonials in brief “inspiring” webinars. The aim of Ifis Talks
is to create opportunities for analysis and interaction on key topics for the Bank, in a logic of excellence and creativity,
through brief training sessions and the sharing of best practices, which can inspire and contribute towards revolutionising
the approach in a context of continuous change.

In line with one of the topics addressed by Ifis Talks, late 2020 a training initiative was launched on Continuous
Improvement. Continuous feedback and continuous training are essential tools for personal growth and it is in these
terms that the route seeks to create the cultural context and supply the technical skills necessary to make best use of
the tools relative to transversal feedback and continuous training.

Training hours delivered 2020 2019 2018
Total h. 37.133,2 31.897,4 39.719,7
by gender:
Men h. 19.251,3 15.886,5 18.372,4
Women h. 17.881,9 16.010,9 21.347,3
by professional category:
Senior managers h. 1.086,9 693,4 1.491,6

Middle managers h. 10.700,8 6.930,8 12.525,6
Clerical staff h. 25.345,5 24.273,1 25.702,5

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