Page 62 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
4.3 Quality of products and services

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Policies and other reference documentation
• Code of Ethics
• Products Committee Regulation (Banca Ifis)
• Policy for approving new products and services, starting new operations, and entering new markets (Banca
Ifis, Group)
• Distribution Policy (Cap.Ital.Fin.)

The quality of the service and products offered has a major impact on satisfaction over the service received, on the
relationship with the customer and the perception of the reliability and security of the Bank and operators working on its
behalf. Quality and transparency are therefore strategic for the Group, which undertakes to study, design and test
products and services that are always aligned with the market's needs and of the best possible quality.

Through a Policy for approving new products and services, starting new operations, and entering new markets,
Banca Ifis sets the rules for developing and distributing new products in accordance with business strategies and
objectives.

Specifically, in the Leasing area, during the preliminary phase of new business relationships with a potential supplier or
partner, and before purchasing assets to be leased to customers, a series of checks are performed:

• in the case of potential affiliated partners/vendors, with which the bank intends to establish an on-going
relationship, the activation of commercial agreements is subject to an investigation aimed at verifying the quality
of the assets supplied and compliance with the criteria of reliability, credibility and soundness from a financial
and reputational standpoint. A Code of Conduct must also be signed in order to conclude commercial
agreements;
• in the case of occasional suppliers (for example, proposed directly by the customer for the purchase of a
specific asset), the checks aim to verify the quality of the asset, the actual existence of the company and the
possession of the main credentials, in order to prevent any fraud involving the brand and the customer.

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