Page 61 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
The Group allows potential customers to subscribe new products with us, signing the contracts digitally using a digital
signature or vocal order systems. The digital signature, created as a challenge for the motor vehicles segment of Ifis
Leasing back in 2017, is today available for various different contract types, such as, for example, the stipulation of
Rendimax retail deposit accounts or Npl repayment plans. In particular, in 2020:

• for Leasing, a total of 2.348 contracts were signed by digital signature (1.165 in 2019), allowing for a total
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reduction of an estimated more than 180 thousand pages of print-outs. The ultimate aim is to increase the
number of contracts signed digitally and eventually cover 80% of annual volumes;
• for Retail, similarly to last year, 100% of customers opened the account using a digital signature, as well as
having digitally ordered 100% of transactions on the current account and deposit account;
• for Npl, 7% (10% in 2019) of subscriptions of repayment plans were carried out through physical signature
and 16% by means of subscriptions made by vocal order (17% in 2019).

Moreover, in July 2020, Banca Ifis stipulated a partnership with Fintech Raisin to make its on-line deposit accounts
also available on the German marketplace WeltSparen (https://www.weltsparen.de). The new service is supported by
the open banking infrastructure and by the Raisin customer service and allows Banca Ifis to take its deposit account
offer beyond national borders. The offer is exclusively dedicated to German investors, who have shown a high degree
of interest in new investment opportunities abroad, making the most of the higher returns offered by Italy and showing
greater faith in guarantees on European deposits.

17 Comprising an average of approximately 80 pages per contract.

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