Page 7 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
4.4 Transparency of information on products and services ............................................................................... 57
Policies and other reference documentation ............................................................................................... 57
Grievance mechanisms ............................................................................................................................... 58
Handling of complaints ................................................................................................................................ 58

5. Ifis People 59
Support to employees in the COVID-19 health emergency ........................................................................ 60
5.1 Employee well-being .................................................................................................................................... 62
Policies and other reference documentation ............................................................................................... 62
Occupational health and safety ................................................................................................................... 62
Workplace health and comfort ..................................................................................................................... 65
Occupational welfare policies ...................................................................................................................... 65
5.2 Promotion and development of employees ................................................................................................. 67
Policies and other reference documentation ............................................................................................... 67
Training ........................................................................................................................................................ 67
Performance review ..................................................................................................................................... 69
Employee engagement ................................................................................................................................ 71
5.3 Diversity and Inclusion ................................................................................................................................. 73
Policies and other reference documentation ............................................................................................... 73
Remuneration and incentives ...................................................................................................................... 73
Life-work balance ........................................................................................................................................ 74

6. Ifis Responsibility 81
Support to the territory in the COVID-19 health emergency ....................................................................... 82

6.1 Commitment to local communities ............................................................................................................... 83
Policies and other reference documentation ............................................................................................... 83
Sustainable development in Veneto: Banca Ifis adheres to the MoU ......................................................... 83
Donations and Sponsorships ...................................................................................................................... 84
Relationships with schools, universities, and the public .............................................................................. 84
6.2 Sustainable finance ..................................................................................................................................... 86
Policies and other reference documentation ............................................................................................... 86
6.3 Direct environmental impacts ...................................................................................................................... 88
Policies and other reference documentation ............................................................................................... 88
Methodological note 93

Reporting method ........................................................................................................................................ 94
GRI content index ........................................................................................................................................ 94
Reporting process and calculation methods ............................................................................................. 100
Materiality analysis method ....................................................................................................................... 100

Independent auditors’ report on the Non-Financial Statement 103

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