Page 6 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
Contents

Methodological background VIII

1. The Banca Ifis Group 1
1.1 Group Profile .................................................................................................................................................. 2
Group highlights ............................................................................................................................................ 2
About us......................................................................................................................................................... 3
Group History ................................................................................................................................................ 4
Corporate structure ........................................................................................................................................ 5
1.2 Business model and values ........................................................................................................................... 6
Vision, mission and values ............................................................................................................................ 6
Business model ............................................................................................................................................. 7
Competitive positioning ................................................................................................................................. 8
Stakeholder engagement ............................................................................................................................ 10
1.3 Governance and risk management ............................................................................................................. 12
Internal control and risk management system............................................................................................. 14
The supply chain ......................................................................................................................................... 17

2. Materiality analysis 19
2.1 The 2020 materiality analysis ...................................................................................................................... 20
Identifying material topics ............................................................................................................................ 20
Topic prioritisation ....................................................................................................................................... 20
Definition of the materiality matrix ............................................................................................................... 22
Validating the materiality matrix .................................................................................................................. 23
Sustainability goals and priority actions ...................................................................................................... 24
2.2 Main risks associated with non-financial topics ........................................................................................... 25

3. Ifis Integrity 27

3.1 Corporate integrity and anti-corruption ........................................................................................................ 29
Policies and other reference documentation ............................................................................................... 29
Anti-corruption ............................................................................................................................................. 30
Anti-money laundering and terrorist financing ............................................................................................. 32
Whistleblowing ............................................................................................................................................. 33

3.2 Credit quality ................................................................................................................................................ 35
Policies and other reference documentation ............................................................................................... 35
3.3 Data protection ............................................................................................................................................ 38
Policies and other reference documentation ............................................................................................... 38
Information security ..................................................................................................................................... 38
Personal data protection .............................................................................................................................. 39
3.4 Brand reputation .......................................................................................................................................... 40
Policies and other reference documentation ............................................................................................... 40

4. Ifis Customers 43
Support to customers in the COVID-19 health emergency ......................................................................... 44
4.1 Support to enterprises and financial inclusion of customers ....................................................................... 46
Policies and other reference documentation ............................................................................................... 46
4.2 Digital innovation ......................................................................................................................................... 52
Policies and other reference documentation ............................................................................................... 52
4.3 Quality of products and services ................................................................................................................. 54
Policies and other reference documentation ............................................................................................... 54

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