Page 34 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement

Main safeguards/mitigating
Banca Ifis topics Nature of risk Main risks
actions
reduce customer service response
times
• Operational risks and ensuing • Centralised organisational structure to
Transparency Reputational; reputational impacts in terms of manage communications with
of information Compliance/Operational transparency, eligibility, disclosure, and customers
on products and fiduciary relationship with customers • Grievance
services
mechanisms

• Employee workplace • Integrated Safety and Environment
Employee Reputational; injury Manual
well-being Compliance/Operational
• Occupational diseases • Training on health and safety
• Injuries attributable to insufficient safety practices
and/or health of work places and tools and procedures
• Complaints, objections and negative • Risk assessment document (DVR)
staff turnover following the new remote • Smart working – Agile working
working procedures introduced by the guidelines
Bank following the COVID-19 health
emergency
• Lawsuits against the Group related to • Group employee management policy
Promotion Reputational the handling of the employment • Occupational welfare system
and development relationship or recruitment and
of employees concerning remuneration, job levels
• Claims for all kinds of discrimination • Code of Ethics
Diversity Compliance/Operational; based on gender identity, disability, age, • Whistleblowing
and Inclusion Reputational
religion, nationality, race, personal
beliefs, etc.
• Defamation disputes with employees
• Harassment and mobbing disputes with
employees

• Reputational consequences of negative • Leasing: excluded business sectors
Sustainable finance Reputational; Credit events concerning the company • Identifying the sectors that pose the
(operating in sectors with high greatest reputational risk as part of
environmental and/or social impacts) the policy for Significant Transactions
financed by the Group
• Insolvency or deteriorating
creditworthiness of the counterparties
the Group is exposed to
• Reputational consequences of negative • Code of Ethics
Commitment Reputational events that generate social impacts and • Centralised organisational structure
to local communities concern beneficiaries of donations to manage initiatives
made by the Group
• Environmental damages caused by • Integrated Safety and Environment
Direct environmental Reputational; failure to comply with environmental Manual
impacts Compliance/Operational management standards or the adoption • Group Environmental Policy
of inappropriate operations and
practices
• Negative perception of the Group image
and reputation as a result of the above
negative events

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