Page 29 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
• internal relevance was assessed through meetings with Top Management and the main reference persons
of the subsidiaries, in order to evaluate their strategic relevance to Banca Ifis's Business and their potential
impacts;
[GRI 102-40]
[GRI 102-42]
[GRI 102-43]
13
• to investigate external relevance, the Group has analysed the needs of all relevant stakeholder categories .
More specifically, it launched a progressive direct listening path, which involved customers (through surveys)
and representatives of community and trade associations (through one-to-one interviews), the categories of
stakeholders selected due to their great importance for the Banca Ifis Group. Additionally, a desk analysis was
performed of the “Factor I” initiative , using the Bank’s web listening activities as an innovative method for
14
listening, also in terms of the materiality analysis, with a view to valuing the expectations of customer
stakeholders, in particular SMEs and the most typical production sectors of “Made in Italy”, through a “neutral”,
mass recording of the expectations of the reference markets. A “mediated assessment” was also performed of
the interests and expectations of stakeholders, who were not heard directly, through meetings with the main
corporate departments most involved in dialogue with the main stakeholders (employees, investors, agents).

To investigate both relevancies, the topics were scored on a 1-5 scale, where 1 is little interest in the topic and 5 is
extremely high interest.

In addition to the investigation of internal and external relevance, a desk analysis was also carried out to integrate
the direct internal and external assessments, considering various internal and external sources. A list of
examples is given of the documentation analysed: policies, procedures, results of listening and involvement initiatives
run previously, emerging industry trends, regulatory evolutions, etc.

13 The main stakeholders identified by the Group are: Customers, Employees, Agents, Investors, Community, Trade associations
14 This initiative is described in the chapter on “Support to enterprises and financial inclusion”

21