Page 18 - Consolidated Non Financial Statement

Banca Ifis

| 2020 Consolidated Non-Financial Statement
Stakeholder engagement

[GRI 102-40]
[GRI 102-43]
Banca Ifis undertakes to maintain constant relations with its stakeholders in order to identify the various needs, direct
the Group’s actions better and offer the best experience possible to its interlocutors.

Below, the table sets out the main continuous stakeholder engagement activities:

Stakeholder Engagement activity
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Employees • Corporate intranet (Ifis4you) with dedicated preparation and editorial plan
• Internal storytelling with news dedicated to the bank’s internal initiatives
• Internal live streaming
• Group rebranding presentation event
• Initiatives to involve employees in events and activities linked to sponsorships with the aim of
assigning them the role of ambassador (on social networks, internal channels, etc.)
• Assignment of premiums through interaction with intranet contents
• Sending of gift boxes to the homes of employees during the holiday periods

Customers • Periodic surveys on quality and dedicated newsletters
• Events relative to innovation, change and relations
• Video tutorial and e-book of services and products
• Social channels in which the timeliness of response on each channel is assured
• Customer care web and social
• Research and analysis of the Italian market
Shareholders, Investors • Road shows and conferences in Italy, Europe and the USA, conference call with the management
and analysts • Events dedicated to networking of listed companies and the market
• Quarterly financial reports and annual financial statements
• Financial highlights on social networks
• Research and analysis of the Italian market
• Press releases
• Dedicated meetings with investors and analysts
Agents • Events and conventions
Institutions and regulators • Meetings with representatives of the institutions
• Participation in working party committees
Industry associations • Institutional meetings
• Group representatives on the association bodies
Media • Events (e.g. Npl meeting, press conferences)
• Institutional relations meetings
• Research and analysis of the Italian market
Community • Support for social projects or interventions
• Local initiative partnerships
• Meetings and events on the territory
• Collaborations with the academic world
Suppliers • Institutional website with dedicated area for information on invoicing and code of ethics
• Meetings scheduled as necessary and according to the type of supply

10 For more information on employee engagement activities, refer to the relevant section of chapter 5. Ifis People

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